Frequently asked questions.
1. How do I receive my password?
When you have registered, your password will be sent to you by email within a short space of time.
2. What costs do I incur by using erWin?
The costs incurred by using the online service information depend on the flatrate you have selected.
3. How long after placing an order will I have to wait to be enabled?
The timer for your flatrate is activated immediately upon completion of the purchase process.
4. Forgotten your password?
If you have forgotten your password, click on "Password forgotten" below the log-in field in the entry field in the main navigation. After you have entered your email address, a new password will be sent to you. You must change this after logging on for the first time.
5. Log-on was not successful.
Please check that you have entered your email address and password correctly. Remember that the password is case-sensitive.
6. Problems with Acrobat Reader.
To use erWin, you need Internet Explorer 5.0 or higher. You will also need Adobe Acrobat Reader. It is important to use Adobe Acrobat Reader to work with documents via erWin. It is impossible to display documents in the erWin webshop without Adobe Acrobat Reader.
7. The document can be opened but only one page is legible.
Older versions of Acrobat Reader can create problems when documents are being read. Install the latest version of Acrobat Reader; it is available free of charge.
8. Will the range of documents offered in erWin be expanded?
The erWin Webshop is regularly updated.
9. Feedback button
You can ask questions relating to the content of documents via the feedback channel. To ask a question, use the FEEDBACK/Create button, which can be found under the "Repair and service information" menu item. You must have a valid flatrate to use this function to find an answer to your question.