Privacy Policy
Your privacy is important to Volkswagen (Anhui) Automotive Company Limited (“us”) and we go to great lengths to protect the information you entrust to us against any unauthorized access. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions via 【erwin@volkswagen-anhui.com】. By registering with the erWin Web-Shop, you are agreeing to this Privacy Protection Policy and agreeing to our collection and use of your personal information.
When you register to use the repair maintenance information service, we collect a variety of information including user name, email, type of consumer, company name, VAT ID, telephone number, city, post code, country, etc.. Details you can find in the Registration.
2. Volkswagen working context Application
When you apply for “Volkswagen working context” under “Vehicle diagnostics”, we collect a variety of information including type of customer, name, city, post code, email, telephone number, country, etc.. Details you can find in the Vehicle diagnostics.
We will use your personal information for the Volkswagen working context (ID for an organization or partner business) application process and anonymous statistical analysis.
We will entrust the processing of your personal information to our partners for the purpose of providing services to you under the principles of lawfulness, legitimacy and necessity. We will sign a data protection agreement with our partners and take strict security measures to require them to process your personal information in compliance with this Privacy Policy and the constraints of the data protection agreement, and to process your personal information only to the extent necessary for the purpose of providing services to you. Other than that, we will not provide your personal information to other companies, organizations and individuals unless we have your authorization and consent, or in compliance with the relevant laws and regulations on other legitimate bases.
We will comply with relevant laws and regulations and keep your personal information confidential. We will not disclose any personal information that you have not already disclosed to us, except in accordance with laws and regulations or with your individual consent.
Please be fully aware that, in accordance with laws and regulations, we are not required to obtain your prior authorization when sharing, transferring, or publicly disclosing your personal information for the following legitimate reasons:
1) necessary for the conclusion or performance of a contract to which you are a party;
2) necessary for the performance of legal duties or obligations, such as those directly related to national security, national defense security, public security, and judicial investigations, prosecutions, trials, and execution of judgments;
3) Necessary to respond to public health emergencies or to protect the life, health and property of natural persons in case of emergency;
4) Processing personal information within a reasonable scope for the purpose of news reporting and public opinion monitoring in the public interest;
5) Processing personal information in accordance with the provisions of the "Law of the People's Republic of China on the Protection of Personal Information". Personal information that has been disclosed by the individual himself/herself or other personal information that has been lawfully disclosed;
6) Other cases stipulated by laws and administrative regulations.
Volkswagen use the data processor Arvato - Bertelsmann SE & Co. KGaA in Germany for the hosting of this website. The appropriate data processing contract is in place.
You can make your own contribution to the security of your data:
We use the most modern type of encryption technology in the transmission of your personal data, i.e. the Secure Socket Layer (SSL) process.
The data which, with your agreement, we store for you at erWin can only be viewed by you with your freely selectable password in the Registration
We reserve the right to update the Private Protection Policy at any time.
Dated 29 August 2024
Collection and Use of Personal Information
You may be asked to provide your personal information when you register to use our repair maintenance information service. We will adopt strict technical measures for the protection of privacy, use your personal information in compliance with this Privacy Policy and process personal information relating to you only to the extent necessary to provide you with the service.- What personal information we collect
When you register to use the repair maintenance information service, we collect a variety of information including user name, email, type of consumer, company name, VAT ID, telephone number, city, post code, country, etc.. Details you can find in the Registration.
2. Volkswagen working context Application
When you apply for “Volkswagen working context” under “Vehicle diagnostics”, we collect a variety of information including type of customer, name, city, post code, email, telephone number, country, etc.. Details you can find in the Vehicle diagnostics.
- How we use your personal information
We will use your personal information for the Volkswagen working context (ID for an organization or partner business) application process and anonymous statistical analysis.
Information-sharing
We will entrust the processing of your personal information to our partners for the purpose of providing services to you under the principles of lawfulness, legitimacy and necessity. We will sign a data protection agreement with our partners and take strict security measures to require them to process your personal information in compliance with this Privacy Policy and the constraints of the data protection agreement, and to process your personal information only to the extent necessary for the purpose of providing services to you. Other than that, we will not provide your personal information to other companies, organizations and individuals unless we have your authorization and consent, or in compliance with the relevant laws and regulations on other legitimate bases.
Public Disclosure
We will comply with relevant laws and regulations and keep your personal information confidential. We will not disclose any personal information that you have not already disclosed to us, except in accordance with laws and regulations or with your individual consent.
Exceptions to obtaining your consent to the handling of your personal information
Please be fully aware that, in accordance with laws and regulations, we are not required to obtain your prior authorization when sharing, transferring, or publicly disclosing your personal information for the following legitimate reasons:
1) necessary for the conclusion or performance of a contract to which you are a party;
2) necessary for the performance of legal duties or obligations, such as those directly related to national security, national defense security, public security, and judicial investigations, prosecutions, trials, and execution of judgments;
3) Necessary to respond to public health emergencies or to protect the life, health and property of natural persons in case of emergency;
4) Processing personal information within a reasonable scope for the purpose of news reporting and public opinion monitoring in the public interest;
5) Processing personal information in accordance with the provisions of the "Law of the People's Republic of China on the Protection of Personal Information". Personal information that has been disclosed by the individual himself/herself or other personal information that has been lawfully disclosed;
6) Other cases stipulated by laws and administrative regulations.
Cross-border transmission
Volkswagen use the data processor Arvato - Bertelsmann SE & Co. KGaA in Germany for the hosting of this website. The appropriate data processing contract is in place.
Safety
You can make your own contribution to the security of your data:
- Keep your password secret
- Do not pass on the URLs of any pages which you have opened as a registered customer
We use the most modern type of encryption technology in the transmission of your personal data, i.e. the Secure Socket Layer (SSL) process.
The data which, with your agreement, we store for you at erWin can only be viewed by you with your freely selectable password in the Registration
We reserve the right to update the Private Protection Policy at any time.
Dated 29 August 2024